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Rivers Casino

Guest Room Attendant

19h

Rivers Casino

Schenectady, US · Full-time · $48,000 – $54,000

About this role

The Guest Room Attendant cleans and stocks guest rooms to ensure high standards of cleanliness throughout the hotel. This role supports the overall guest experience by maintaining tidy, well-prepared spaces. Work centers on consistent adherence to established cleaning procedures and safety guidelines.

Daily duties include cleaning bathtubs, toilets, sinks, mirrors, and floors with appropriate agents and tools. Attendants strip and remake beds, dust furniture and ledges, vacuum rooms, and empty trash. They also replenish linens, amenities, and supplies while inspecting each room for appearance and completion.

The position operates within the Hotel department under the Housekeeping Supervisor. Attendants sign out keys, manage heavy carts, and follow key control and chemical handling policies. They respond promptly to guest requests and report any safety hazards or maintenance issues immediately.

Team members maintain professional appearance and an even disposition while communicating in English with guests and coworkers. The role requires willingness to assist colleagues and comply with attendance standards for reliable operations.

Requirements

  • Must have the ability to communicate in English
  • Self-starting personality with an even disposition
  • Always maintain a professional appearance and manner
  • Can communicate well with guests
  • Must be willing to pitch-in and help co-workers with their job duties and be a team player

Responsibilities

  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and cleaning agents
  • Strip and make beds, changing bed linens
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly
  • Push and pull vacuum throughout entire room and empty trash
  • Replenish amenities, linens, and supplies in guest room
  • Visually inspect room for cleanliness and appearance and signify completion for room
  • Answer immediately to requests from guests
  • Provide immediate report of any safety hazards, injuries, maintenance problems, or accidents to the supervisor