Front Desk Agent

1w1 week ago

Vail Resorts

US · Full-time · $40,000 – $45,840

About this role

As the Front Desk Agent, you are the face of the hotel. You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upward mobility.

Work face to face with customers, check guests in and out, and answer phones. Handle all customer needs and help resolve discrepancies with guest bills. Always maintain a professional appearance and demeanor.

Come work and play in the mountains with Vail Resorts across 40+ resorts on 3 continents. Join our team to discover a passion for the outdoors while building lifelong connections with teammates and guests from around the world. Full time hours available in this summer seasonal role.

Receive some of the highest compensation rates in the industry starting at $20.00/hr. Enjoy free passes, ski lessons, 40% retail discounts, Epic Service training, and wellness benefits. Housing availability supports your success for a season or career.

Requirements

Communicate fluently in English
Friendly with strong people skills
Somewhat strong computer skills
At least 18 years of age
Able to maintain professional demeanor

Responsibilities

Work face to face with customers
Check guests in and out
Answer phones
Handle all customer needs
Maintain a professional appearance and demeanor
Help resolve discrepancies with guest bills
Perform other duties as assigned

Benefits

Free passes for employees, discounted lift tickets for friends and family, and free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
40% retail discounts
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development through Epic Service
Referral Program
Housing availability