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Vail Resorts

Front Desk Agent

1w

Vail Resorts

US · Full-time · $40,000 – $45,840

About this role

As the Front Desk Agent, you are the face of the hotel. You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upward mobility.

Work face to face with customers, check guests in and out, and answer phones. Handle all customer needs and help resolve discrepancies with guest bills. Always maintain a professional appearance and demeanor.

Come work and play in the mountains with Vail Resorts across 40+ resorts on 3 continents. Join our team to discover a passion for the outdoors while building lifelong connections with teammates and guests from around the world. Full time hours available in this summer seasonal role.

Receive some of the highest compensation rates in the industry starting at $20.00/hr. Enjoy free passes, ski lessons, 40% retail discounts, Epic Service training, and wellness benefits. Housing availability supports your success for a season or career.

Requirements

  • Communicate fluently in English
  • Friendly with strong people skills
  • Somewhat strong computer skills
  • At least 18 years of age
  • Able to maintain professional demeanor

Responsibilities

  • Work face to face with customers
  • Check guests in and out
  • Answer phones
  • Handle all customer needs
  • Maintain a professional appearance and demeanor
  • Help resolve discrepancies with guest bills
  • Perform other duties as assigned

Benefits

  • Free passes for employees, discounted lift tickets for friends and family, and free ski lessons
  • Employee discounts on lodging, food, gear, and mountain shuttles
  • 40% retail discounts
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development through Epic Service
  • Referral Program
  • Housing availability