Room Attendant

Room Attendants are responsible for the cleanliness and arrangement of supplies in guest rooms to exceed guest expectations. They report to the Executive Housekeeping Manager and provide the highest quality of service at all times. This role ensures every guest room meets exceptional standards.

Daily clean and return vacant dirty rooms to a vacant ready status, and occupied dirty rooms to an occupied clean status. Cleaning includes lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings, floors and carpets, plus thorough bathroom and vanity areas. Replenish supplies such as drinking glasses and writing supplies.

Assist in general clean program by changing all blankets, duvets/bedspreads, and mattress pads as required. Complete assigned daily room projects like thresholds and edging. Maintain a clean and orderly housekeeping cart, restock it daily, and assist in carpet care by spot cleaning during room cleaning.

Report any damaged or inoperable room items to Maintenance via work order and discrepancies to the Housekeeping Manager. Respond to guest requests and inquiries immediately while assisting in maintaining other hotel areas clean, such as associate lounge, public areas, and stairwells. Practice safety standards, follow trained cleaning procedures, and adhere to company policies for ongoing improvement.