Rooms Division Manager

1w1 week ago

StepStone Hospitality

Des Moines, US · Full-time · $55,000 – $80,000

About this role

The beautiful and historic Renaissance Des Moines Savery Hotel seeks a dynamic and experienced Rooms Division Manager. Managed by StepStone Hospitality, this role suits a motivated individual thriving in fast-paced environments. Passion for exceptional guest experiences requires outstanding organizational and communication skills.

Day-to-day involves maintaining quality guest service standards and achieving budgeted revenues while maximizing profitability for the guest services department. Develop short- and long-term financial and operational plans aligned with hotel objectives. Supervise front office operations including front desk, PBX, shuttle drivers, and security.

Oversee problem resolution in the absence of GM and Director of Rooms to ensure smooth operations. Manage reservation functions for highest room occupancy and average daily rate via suggestive selling. Maintain procedures for credit control, financial transactions, and guest security.

Respond to guest requests, complaints, or questions courteously and timely to boost satisfaction. Increase guest satisfaction through employee development and exceptional product delivery. Commit to excellence in a collaborative hospitality team environment.

Requirements

Previous supervisory experience; hospitality experience preferred
Comprehensive knowledge of all hotel departments and functions
Comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations
Exceptional mathematical and computer skills
Ability to accurately use various office and accounting software
High school education and relevant training and experience required
CPR training required; first aid training preferred
Ability to timely obtain any required licenses or certificates

Responsibilities

Maintain standards of quality guest service
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel
Maintain proper supervision over all aspects of front office operations including front desk, PBX, shuttle drivers, and security
Oversee all problem resolution matters in the absence of GM and Director of Rooms
Increase the level of guest satisfaction by delivering an exceptional product through employee development
Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner