Rooms Division Manager

3w3 weeks ago

Crystalbrook Collection

Cairns, AU · Full-time · A$100,000 – A$130,000

About this role

Crystalbrook Riley is a five-star luxury hotel in Cairns where contemporary elegance meets a relaxed, tropical spirit. We are seeking an experienced Rooms Division Manager to lead our Front Office and Housekeeping teams, ensuring every guest journey is seamless and delivered with genuine warmth.

Reporting directly to the Hotel Manager, you will bring together the energy of Front Office and the precision of Housekeeping to create a connected, consistent guest experience. Your day-to-day involves overseeing rooms operations, occupancy flow, guest feedback, and service recovery while driving service standards and team performance.

You will be a visible and engaging leader in a fast-moving hotel environment, balancing operational excellence with people leadership and commercial awareness. The team culture is collaborative and supportive, with a strong commitment to sustainability, art, and elevated guest experiences.

This senior operational leadership role offers the opportunity to shape memorable moments and grow within a bold, stylish brand. You will work alongside exceptional people in an agile environment that values your contribution and invests in your career.

Requirements

Proven experience in Rooms Division, Front Office and/or Housekeeping leadership within a luxury, lifestyle hotel environment
Strong operational knowledge across both Front Office and Housekeeping
A calm, confident and hands-on leadership style with a strong investment in people
Excellent communication, problem-solving and decision-making skills
A genuine passion for guest experience and team development
Strong financial and commercial awareness
The ability to lead with energy, consistency and care
Experience in an upscale, luxury or lifestyle hotel environment is essential
Australian resident, citizen or hold a valid long-term visa with full working rights in Australia (sponsorship not available)

Responsibilities

Leading, coaching and developing the Front Office and Housekeeping teams
Driving exceptional guest experiences from arrival through to departure
Overseeing rooms operations, occupancy flow, guest feedback and service recovery
Ensuring presentation, cleanliness and brand standards are consistently achieved
Working closely with the Hotel Manager and senior leadership team to support hotel performance
Managing labour, productivity, costs and operational efficiencies across the division
Building a collaborative team culture where people feel supported, accountable and inspired
Ensuring compliance with health, safety, security and company procedures