Banquet Server

2d2 days ago

SH Hotels & Resorts

Austin, US · Part-time

About this role

The Banquet Server is responsible for the completion of all tasks related to set up, service, and break down of all Banquet events. This role fulfills all guest service needs according to 1 Hotel standards, ensuring a seamless and memorable experience. As an on-call team member, you will support various events from intimate gatherings to large celebrations.

Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently to concerns. Greet, welcome, and acknowledge all guests by name, using professional language at all times. Remain attentive, providing dependable, punctual, and enthusiastic service.

Our culture is caring and thoughtful, delivering good-natured and informed service. We hire thoughtful and inspiring Team Members who value collaboration, stellar service, and respect for nature. At 1 Hotels, you'll work with colleagues who share a mission-driven approach to hospitality.

Grow with us at a company that believes in changing the world little by little. A job here is about more than punching a clock—it's about bringing your true self and doing all the good you can. We are the world's first mission-driven hotel company with lofty goals.

Requirements

Previous experience in banquet or event service preferred.
Ability to lift and carry heavy trays, tables, and equipment (up to 50 lbs).
Knowledge of proper table setting, silverware placement, and service etiquette.
Strong attention to detail and ability to follow event orders precisely.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Professional appearance and demeanor at all times.
Flexibility to work on-call shifts, including evenings, weekends, and holidays.

Responsibilities

Complete all tasks related to set up, service, and break down of Banquet events according to 1 Hotel standards.
Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently to concerns.
Greet, welcome, and acknowledge all guests by name, using professional language at all times.
Provide dependable, punctual, and enthusiastic service while remaining attentive to guest needs.
Thank guests with genuine appreciation and provide courteous, friendly service to internal and external guests.
Attend pre-shift meetings to learn event details, including property and guest expectations.
Collect and transport all supplies needed for event set-up, including china, glass, silver, linen, tables, chairs, and decor.

Benefits

Opportunity to work for a mission-driven hotel company focused on sustainability and well-being.
Supportive and caring team culture.
Potential for career growth and development.