Banquet Server

1w1 week ago

AHC Hospitality

Grand Rapids, US · Full-time · $25,000 – $35,000

About this role

Banquet Servers are crucial to the success of catered events at the Amway Grand Plaza. They provide exceptional service while upholding high standards of AHC Hospitality. This role ensures every guest receives quality service through attentive and courteous interactions.

Day-to-day duties include setting up and breaking down event spaces efficiently. Servers understand menu items, ingredients, allergy information, and special meal requests. They perform banquet service based on the nature of each event and handle daily cleaning with attention to detail.

Banquet Servers foster a collaborative team environment with a positive, courteous attitude. They maintain open communication with management and staff, participate in department meetings, and address guest concerns promptly. Professional appearance in complete uniform is essential.

AHC Hospitality invests in supporting associate growth and sees your success as our success. Choose properties like Amway Grand Plaza to start your unstoppable career. This on-call position requires weekend availability for event success.

Requirements

High school diploma or GED required
Communication Skills: Ability to communicate clearly and effectively with guests, team members, and management
Attention to Detail: Keen eye for detail to ensure accuracy in service and presentation
Teamwork: Ability to work collaboratively in a team environment
Time Management: Efficiently manage time and prioritize tasks
Problem-Solving Skills: Capability to address and resolve guest concerns promptly and professionally
Knowledge of Food and Beverage: Familiarity with menu items, ingredients, and special dietary needs
Physical Stamina: Ability to stand for extended periods, lift heavy items, and perform physical tasks

Responsibilities

Provide banquet service as required, based on the nature of the event
Set up and break down event spaces efficiently
Understand menu items and ingredients, including allergy information and special meal requests
Strive to exceed guest satisfaction through exceptional service
Perform daily cleaning duties and side work with attention to detail
Maintain a positive, courteous attitude while collaborating effectively with team members
Address guest concerns and departmental issues promptly
Follow AHC safety standards and hotel green policies