Guest Service Agent
1w1 week agoPestana Hotel Group
PT · Full-time · €14,000 – €20,000
About this role
Pestana Hotel Group is recruiting a Guest Service Agent for Pestana Porto Santo. This position demands minimum one year experience in 5-star hotel operations. Ideal candidates enjoy customer contact and excel in complaint management.
Handle direct guest interactions daily, providing exceptional service in a luxury setting. Resolve issues promptly using strong complaint management skills. Communicate effectively with high proficiency in English to meet diverse guest needs.
Work in a collaborative team environment at a prestigious 5-star property. Demonstrate enthusiasm for teamwork during varied shifts. Contribute to smooth operations alongside hospitality colleagues.
Join Pestana Hotel Group to advance in high-end hospitality. Show availability for shift work to seize opportunities. Qualified applicants should send CV to rh.madeira@pestana.com.
Requirements
- Minimum 1 year experience in 5-star hotel
- Enjoy contact with customers
- Complaint management competencies
- High knowledge of English
- Availability for schedules and shift work
- Enjoy teamwork
Responsibilities
- Greet guests and manage check-in procedures
- Handle check-outs and process payments
- Provide information on hotel services and local area
- Resolve guest complaints effectively
- Coordinate guest requests with housekeeping and other departments
- Maintain front desk efficiency and organization
- Ensure high standards of guest service in 5-star environment
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