Assistant Conference & Banqueting Manager

1w1 week ago

IHG

Singapore, SG · Full-time · S$45,000 – S$60,000

About this role

As Assistant Conference & Banqueting Manager at Crowne Plaza Changi Airport, you will manage banquet operations to maximize both profit and guest satisfaction. You will ensure team members deliver excellent service while being effectively supervised, motivated, and encouraged.

Your day-to-day involves coordinating banquet operations, planning duty rosters, and staffing needs for events. You will greet function organizers on arrival, resolve complaints during shifts, and log all issues for follow-up, while monitoring guest facilities and coordinating with Engineering for repairs.

You will work closely with your team, communicating regularly to build good relations and conducting on-the-job training to ensure all members attend as scheduled. This role requires supervising cash handling and banking procedures, as well as ensuring all event order details are delivered with quality.

You will assist in preparing the hotel's annual budget, financial reports, and cost forecasts for the department, while monitoring budget and controlling costs. IHG offers a collaborative environment where you can belong, grow, and make a difference, supported by a commitment to wellbeing in health, lifestyle, and workplace.

Requirements

Minimum qualification in Diploma
At least 2 years of experience at a supervisory level, including management experience
Able to motivate and lead colleagues
Familiarity with property safety, first aid, and fire and emergency procedures
Knowledge of occupational health and safety legislation, policies, and procedures
Experience in cash handling and banking procedures
Ability to monitor budget, control costs, and recycle whenever possible

Responsibilities

Conduct on-the-job training and ensure team members attend as scheduled
Communicate regularly with team members and build good relations
Plan duty rosters and staffing needs for banquet events
Coordinate day-to-day banquet operations to maximize profit and guest satisfaction
Greet function organizers on arrival and ensure their requests are dealt with
Resolve all complaints during shift and log them for further follow-up
Monitor standards of guest facilities and work with Engineering on repairs
Assist in preparing the hotel's annual budget, financial reports, and cost forecasts

Benefits

Competitive salary that rewards all your hard work
Full uniform provided
Impressive room discounts
Some of the best training in the business
Support for wellbeing in health, lifestyle, and workplace through myWellbeing framework