Restaurant / Entertainment Manager

6d6 days ago

Bowlero Corp

San Juan, US · Full-time · $35,000 – $50,000

About this role

Imagine your ideal job—now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers bring this vision to life every day for guests, coordinating multiple team members and problem-solving in real time. This active role keeps you on your feet, ensuring exceptional guest satisfaction across all center operations.

In the General Manager’s absence, you assume full responsibility for floor management, from entertainment to Food & Beverage to property equipment. Day-to-day tasks include scheduling staff, executing marketing strategies, and building strong relationships with league bowlers to drive sales. You’ll also oversee the F&B program, maintaining high quality standards and a thriving sales culture.

You’ll recruit, hire, train, and schedule a talented team of hourly staff, leveraging individual strengths to maximize guest satisfaction and center productivity. Delegation and effective motivation are key as you lead the team and develop their talents. Your commitment to guest service and operational excellence never wavers.

This role is a great starting point if you aspire to become a General Manager. You’ll gain valuable experience in all aspects of center management while working in a lively, entertainment-focused environment. With flexible shifts including nights, weekends, and holidays, you’ll be ready to step up when needed.

Requirements

Ready to fill in for the General Manager as needed
Strong guest service sensibility combined with excellent interpersonal and communication skills
Flexible to support the center through extended workdays, nights, weekends, and holidays
Dedicated team player who excels at developing the talents of hourly staff
Looking to ultimately take the next step towards becoming a General Manager
Prior management experience in a hospitality, restaurant, or entertainment environment preferred

Responsibilities

Be a champion for our guests, consistently delivering exceptional service and resolving complaints
Schedule staffing levels to meet center needs and maximize the guest experience
Execute marketing strategies to drive sales, including leagues and open play bowling
Develop and maintain relationships with league bowlers and officers to grow league business
Recruit, hire, train, and schedule a talented team of hourly center staff
Lead the team through effective motivation and leverage individual strengths to ensure guest satisfaction and productivity
Oversee management and expansion of the Food & Beverage program, ensuring quality standards and a thriving sales culture
Work varying shifts, including weekends, holidays, and extended workdays as needed

Benefits

Opportunity to develop leadership skills and advance to General Manager
Work in a dynamic, entertainment-focused environment with bowling, arcade games, and parties
Be part of a world-class team committed to guest satisfaction and operational excellence