Guest Service Representative/Reservations Agent

1w1 week ago

Relais & Châteaux

CA · Full-time · C$40,000 – C$42,000

About this role

The Wickaninnish Inn is a family-owned Relais & Châteaux property on the stunning West Coast of Vancouver Island, creating world-renowned guest experiences since 1996. Join the Front Office Team as a Guest Service Representative/Reservations Agent in a property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels. Success stems from visionary leadership, team spirit, and unwavering passion.

A Guest Service Representative greets guests, checks them in, and acts as their personal contact throughout the stay, with flexibility to think outside the box. Reservations Agents work alongside the supervisor as primary contacts for all room reservations. Both roles ensure efficient, personalized service meeting the highest standards.

We foster a culture of belonging where every individual is appreciated and valued for who they are. Teams deliver excellence to guests in a supportive environment while achieving top sustainability practices. Passion drives a lasting legacy for families and communities.

Discover how working at the Wickaninnish Inn transforms your career and offers chances to explore the Pacific Northwest. Learn and grow while striving to exceed Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes Standards. Embrace the art of hospitality in an engaging workplace.

Requirements

Willingness to learn in a team environment while striving to exceed Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes Standards
Exemplary guest service skills and demonstrated willingness to exceed guest expectations
Superior communication skills
Commitment to the art of hospitality and pursuit of excellence
Ability to embody West Coast culture
Knowledge, skills, and experience evaluated on merit

Responsibilities

Ensure efficient and personalized guest service, meeting and exceeding Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes Standards
Take and process reservation calls
Monitor and respond to all email inquiries
Manage the day-to-day flow of online bookings
Welcome guests, check in and check out guests
Facilitate guest orientation and deliver amenities like fruit plates and room deliveries
Answer inquiries regarding the Inn’s services by telephone, email, written correspondence, and in person
Assist in the capacity of a Night Auditor whenever necessary