Event Operations Manager

4w1 month ago

Fort Worth Zoo

Fort Worth, US · Full-time · $48,000 – $60,000

About this role

This position oversees all aspects of event setup, maintenance, and breakdown for special events and group outings at the Fort Worth Zoo. Managing a team of event operations personnel, the role ensures seamless execution from initial planning through teardown.

Day-to-day responsibilities include coordinating staff for setup, teardown, and support during events, maintaining equipment cleanliness and appearance, and inventorying supplies. The manager also develops detailed checklists and logistics plans for upcoming events, working nights and weekends as schedules dictate.

As a supervisor, this role hires, trains, schedules, and develops event operations staff while establishing safety protocols and managing the department budget. Strong collaboration with other zoo departments and vendors is essential for successful event execution.

This leadership opportunity allows the manager to shape operational processes and mentor staff, contributing to the zoo's reputation for exceptional guest experiences. Ongoing professional relationships and open communication with internal and external partners are key to long-term growth.

Requirements

Must be 18 years of age or older
Supervisory experience required
Ability to work during events including nights and weekends
Intermediate mechanical ability
Basic knowledge in computer operation
Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability
1-3 years of experience in event setup or related management
Effective communication and problem-solving skills

Responsibilities

Manage all aspects of event setup, operation, and breakdown for special events and group outings
Coordinate staffing for event setup, teardown, and support, including cleanliness, restroom attendants, bar and kitchen support, and greeting
Maintain appearance, condition, and cleanliness of all event equipment and facilities, reporting repair needs as necessary
Inventory event equipment and supplies, making purchases as needed and coordinating proper storage and transport
Hire, train, schedule, and develop event operations personnel, providing ongoing coaching and guidance
Establish and maintain safety protocols for all department activities, facilities, and equipment
Prepare and manage the department budget, monitoring employee time, attendance, overtime, and compiling monthly labor transfer reports
Develop checklists and logistics plans for events, including detailed setup, staffing, and teardown plans, and communicate them to department supervisors and staff