General Manager - Resort Operations

3w3 weeks ago

CoralTree Hospitality

Islamorada, US · Full-time · $120,000 – $160,000

About this role

As the General Manager of The Islands of Islamorada, you will lead a boutique oceanfront resort nestled along the turquoise waters of the Upper Florida Keys. This intimate property features 22 four-bedroom villas and 8 one-bedroom ocean view suites, offering guests immersive coastal experiences from deep-sea fishing to wellness retreats.

In this executive leadership role, you will drive overall asset performance, including financial results, operational excellence, and brand positioning as a premier coastal destination. You will oversee an integrated operating model that includes resort operations, residential ownership, and rental program performance while championing a high-performance culture.

You will serve as the primary operator interfacing with ownership, homeowners, and the Homeowners Association (HOA), ensuring alignment across all stakeholders while protecting long-term asset value. Your leadership will directly shape the guest and homeowner experience, from signature moments to daily operations.

This role offers the opportunity to lead a distinctive property within CoralTree Hospitality's curated portfolio of independent hotels and resorts. You will partner with senior leadership on capital planning and long-term value strategies, making a lasting impact on one of the most unique destinations in the Florida Keys.

Requirements

Florida CAM License Required within the first 90 days of hire
6+ years of hotel or resort leadership experience, preferably in luxury or lifestyle hospitality
Experience in mixed-use resort environments strongly preferred
Bachelor's Degree in Business Administration, Hospitality Management, or related field, or equivalent experience
Experience with HOA governance or residential communities required
Strong financial and operational acumen
Proven leadership, communication, and stakeholder management skills

Responsibilities

Drive overall asset performance, including revenue growth, profitability, and long-term value creation
Lead the strategic positioning of the property across resort, residential, and rental channels
Develop and implement integrated strategic plans across hotel, rental, and residential operations
Maintain exceptional guest, homeowner, and team member satisfaction
Represent the property and build strong relationships with stakeholders
Lead, develop, and retain high-performing teams while driving operational excellence
Oversee the rental program and homeowner relationships, serving as primary liaison to the HOA
Partner with ownership on capital planning, asset management, and long-term value strategies