Meetings and Events Operations Manager

3w3 weeks ago

PPHE Hotel Group

London, GB · Full-time · £38,000 – £48,000

About this role

Park Plaza Westminster Bridge is a leading Meetings and Events Hotel with 32 conference, event and meeting rooms, including the Westminster Ballroom for up to 1,400 delegates theatre style. The Meetings & Events Operations Manager oversees the day-to-day delivery and performance of this large-scale, high-volume operation.

Reporting into senior leadership, you will ensure the seamless execution of events while balancing hands-on delivery with proactive initiatives to drive operational performance and guest experience. You will lead event day operations, coordinating banquet, AV, and service teams to deliver flawless execution from setup to breakdown.

This role requires close collaboration with internal stakeholders to ensure smooth and aligned delivery across all departments. You will act as the on-site operational point of contact for clients, managing real-time requests and ensuring a high level of satisfaction in a fast-paced environment.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities. This position offers the opportunity to grow within a prestigious hotel group with award-winning training and a supportive team culture.

Requirements

Proven experience within Meetings & Events operations, hospitality, or a similar high-volume environment
Experience managing conference and event delivery in complex venues
Background in leading operational teams and supporting service excellence
Exposure to financial processes such as cost control and productivity management
Strong organisational skills with the ability to manage multiple events and priorities in a fast-paced environment
Confident communicator with the ability to build relationships with clients, stakeholders, and operational teams
Hands-on approach with a proactive, solutions-focused mindset
Resilient and adaptable, with the ability to perform under pressure

Responsibilities

Support the end-to-end delivery of the Meetings & Events operation in a complex, high-volume environment
Oversee the setup and execution of events, ensuring rooms are arranged to precise client specifications for AV, staging, seating, and décor
Lead event day operations, coordinating banquet, AV, and service teams to deliver seamless execution from setup to breakdown
Manage event logistics and service flow, including timings, transitions, and alignment across operational teams
Ensure all event spaces are maintained, clean, and ready for service with efficient turnaround between events
Act as the on-site operational point of contact for clients, managing real-time requests and ensuring a high level of satisfaction
Work closely with internal stakeholders to ensure smooth and aligned delivery across all departments

Benefits

Heavily discounted hotel rates in Europe, extending to the Radisson Hotel Group and family & friends
F&B discounts at our restaurants and bars for your whole party
Start with 30 days of holiday per year including bank holidays, increasing with years of service
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Free dry cleaning for work uniform