Front Desk Agent

1h1 hour ago

Meyer Jabara Hotels

Boston, US · Full-time · $35,000 – $42,000

About this role

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. As a Front Desk Agent at Cambria Hotel South Boston, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.

Your day-to-day involves processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. You will handle all payment types, resolve late and disputed charges during check-outs, and answer, record, and process all guest calls, messages, requests, questions, or concerns.

You will coordinate with Housekeeping to track readiness of rooms for check-in and communicate parking procedures to guests and visitors, dispatching bell staff or valet staff as needed. Running daily reports on arrivals and departures, identifying special requests, and checking reports for accuracy are also key parts of the role.

Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Community relationships matter to the team at Meyer Jabara, and the difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.

Requirements

Previous hotel experience is highly preferred
Ability to process guest check-ins and check-outs accurately and efficiently
Proficiency with hotel property management systems and computer-based reporting
Strong cash handling skills and experience with closing reports and bank counts
Excellent verbal communication skills for interacting with guests and coordinating with housekeeping and valet staff
Attention to detail for managing reservations, special requests, and billing discrepancies
Ability to work in a fast-paced environment and handle multiple guest requests simultaneously

Responsibilities

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
Process all payment types including room charges and handle check-outs, resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests and visitors, dispatching bell staff or valet staff as needed
Run daily reports on number of arrivals and departures, identify special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system, count bank at beginning and end of shift, and balance and drop receipts according to accounting specifications
Perform concierge duties such as supplying guests with directions and information regarding property and local areas of interest

Benefits

Work for an employer of choice that attracts innovative and talented industry professionals
Opportunity to reach your fullest potential by delivering a differentiated guest experience
Be part of a company that values community relationships and giving back to others