Front Desk Agent

1h1 hour ago

Block 22 LLC

Boise, US · Full-time · $32,000 – $34,000

About this role

Experts in the art of hospitality, Courtyard by Marriott and the Block22 Companies create memorable experiences in the heart of downtown Boise. As a Front Desk Agent, you deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

You efficiently manage front desk operations, warmly welcome all guests, and direct them to appropriate staff for food, laundry, concierge, or housekeeping needs. You treat requests with professionalism, tact, and a courteous manner, ensuring prompt delivery of final bills and keeping the lobby and shared areas neat and orderly.

You work as part of a team that values teamwork, respect, integrity, and passion, all while delivering our core purpose of serving and inspiring communities. You maintain knowledge of upcoming events, local area, and hotel offerings, and keep updated on policies and discounts to provide informed service. This ensures every guest receives a memorable experience.

Full-time employees are eligible for an award-winning comprehensive benefit package designed to support your health, well-being, and future. Join a team dedicated to serving and inspiring communities through hospitality excellence, where your contributions create memorable experiences beyond the ordinary. Embody the core values of teamwork, respect, integrity, and passion every day.

Requirements

Excellent English communication skills, able to read, write, and speak fluently.
Customer service background preferred but not required.
Ability to operate computer, cash register, and calculator.
Ability to work well as part of a team or independently, solving problems independently.
Ability to project a professional image through appearance, dress, and behavior.
Capability to manage multiple tasks simultaneously while maintaining attention to detail.
Availability to work weekends, holidays, and evening shifts (2-10pm or 3-11pm).
Physical ability to lift, carry, and manipulate items up to 50 pounds, and to stand for prolonged periods while working on a computer.

Responsibilities

Efficiently manage front desk operations to minimize check-in and checkout time.
Warmly and professionally welcome all guests.
Direct guests to appropriate hotel staff for assistance with food, laundry, concierge, or housekeeping needs.
Treat guest requests with professionalism, tact, and a courteous manner.
Ensure prompt delivery of final bills to guests.
Ensure the lobby and shared areas are neat and orderly.
Keep updated knowledge of hotel policies, room rates, discounts, special offerings, and community events.
Maintain knowledge of upcoming events, local area, and hotel offerings.