Room Attendant - Hotel Housekeeping

3w3 weeks ago

San Manuel

US · Full-time · $28,000 – $36,000

About this role

Under the direction of the Supervisor, Housekeeping, the Room Attendant is responsible for providing cleaning service for all vacant and occupied rooms. This role is essential to delivering a 5-Star, 5-Diamond rating experience according to our Forbes standards.

Day-to-day duties include cleaning guestrooms, making beds, providing clean terry and robes, dusting, sanitizing, collecting garbage, and replenishing collaterals, supplies, amenities, and coffee pods. The Room Attendant respects all guest requests and preferences while adhering to enterprise policies and applicable laws.

This position works with a diverse team of well-trained team members, proactively motivating colleagues to collaborate, learn, perform, and develop their skills. The Room Attendant leads by example, empowers others, shares knowledge, and coaches throughout the employment lifecycle.

Opportunities for growth include developing expertise in housekeeping service techniques and productivity expectations, while contributing to the goals and priorities of the Tribe. The role requires flexible availability including evenings, weekends, holiday shifts, and overtime when needed.

Requirements

High School Diploma or GED preferred.
Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.
Flexible availability required including evenings, weekends, holiday shifts, and overtime when needed.
Good verbal and written communication skills required.
Knowledge of housekeeping service techniques and productivity expectations.
Ability to identify and prioritize issues.
Must be personable and professional, capable of using caution and discretion in communication.
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Responsibilities

Conduct cleaning of all guestrooms, make beds, and provide clean terry and robes.
Clean, dust, sanitize, collect garbage, and replenish all collaterals, supplies, amenities, and coffee pods and condiments.
Respect all guest requests and preferences while adhering to enterprise policies and applicable laws.
Possess the ability to find solutions to guest complaints and offer assistance to resolve problems.
Report maintenance issues to the Office Coordinator or the Supervisor.
Carry a radio and wear an earpiece discreetly to communicate with team members.
Conduct constant inspections of hotel guestrooms as assigned to ensure adherence to cleanliness and maintenance standards.
Ensure proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage.