Union Room Attendant

3w3 weeks ago

Marriott Vacations Worldwide

San Francisco, US · Full-time · $50,000 – $50,000

About this role

As a Union Room Attendant with Marriott Vacations Worldwide, you will be the frontline of guest service, ensuring every room meets the highest standards of cleanliness and comfort. Your primary role involves responding promptly to requests from guests and other departments, creating a welcoming and restful environment.

Each day, you will fill a cart with supplies and transport it to your assigned area, entering guest rooms following strict procedures for gaining access and ensuring vacancy. Your tasks include replacing guest amenities and linens, making beds, folding terry, cleaning bathrooms, and removing trash—all while checking that appliances are present and in working order.

You will work as part of a supportive team that values safety and professionalism. Following all company and security policies, you will report any maintenance problems or hazards, complete safety training, and maintain a clean, professional appearance—always welcoming and acknowledging guests with genuine appreciation.

This role offers an opportunity to grow within a premier hospitality company, with monthly recognition programs and department celebrations. You will develop strong attention to detail and guest service skills while enjoying benefits like uniform laundering, a stipend for work shoes, and discounted meals.

Requirements

Attention to customer service with a professional and pleasant personality
Ability to speak with others using clear and professional language and support team to reach common goals
Available to work a flexible schedule including evenings, weekends, and holidays
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping; stand, sit, or walk for extended periods
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
Follow all company and safety policies, including proper storage of flammable materials

Responsibilities

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms; replace dirty linens and terry with clean items
Make beds, fold terry, clean bathrooms, and remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order; straighten desk items and furniture
Dust, polish, and remove marks from walls and furnishings; vacuum carpets in guest rooms and hallways
Follow all company safety and security policies, report maintenance problems or hazards, and complete safety training