Hotel Manager

1w1 week ago

The Hongkong and Shanghai Hotels, Limited

Bangkok, TH · Full-time · THB 2,500,000 – THB 4,500,000

About this role

The Peninsula Bangkok, gracefully located along the Chao Phraya River, is one of the city’s most iconic luxury hotels. Success is powered by a passionate and diverse team dedicated to upholding Peninsula’s exacting standards. We seek an accomplished and visionary Hotel Manager to partner closely with the Managing Director.

Lead hotel operations as a key member of the Executive Committee, providing hands-on direction across Rooms, Food & Beverage, Spa & Wellness, Engineering, and Security. Ensure alignment with Peninsula brand standards through clear strategic leadership and day-to-day management. Inspire teams to deliver seamless Peninsula experiences.

Champion a culture of service excellence via visible leadership, interdepartmental collaboration, and consistent communication. Drive continuous improvement by identifying efficiencies and strengthening service delivery. Foster high-performance through engagement, accountability, and talent development.

Commit to a supportive and inclusive environment emphasizing employee well-being. Prioritize professional development and long-term career growth for team members. Uphold safety, security, and compliance while safeguarding the hotel’s reputation and assets.

Requirements

Extensive senior leadership experience within luxury hospitality, preferably in a Hotel Manager or Director of Operations role
Proven track record of managing complex hotel operations and leading diverse, multi-cultural teams
Strong commercial and financial acumen with the ability to translate strategy into operational results
Exceptional leadership, communication, and interpersonal skills with a hands-on, approachable management style
High level of emotional intelligence with the confidence to make sound decisions in a fast-paced luxury environment
Passion for service excellence with a keen eye for detail and guest personalization
Fluency in English is essential; Thai language skills or regional cultural understanding would be a strong advantage

Responsibilities

Act as a key member of the Executive Committee, supporting the Managing Director in strategic leadership and day-to-day management of all hotel operations
Provide clear direction and hands-on leadership across Rooms, Food & Beverage, Spa & Wellness, Engineering, Security, ensuring alignment with Peninsula brand standards
Champion a culture of service excellence through visible leadership, strong interdepartmental collaboration, and consistent communication
Drive continuous improvement by identifying operational efficiencies, strengthening service delivery, and encouraging proactive problem-solving
Ensure financial and commercial objectives are met through effective cost control, revenue optimization, and productivity management
Foster a high-performance culture focused on engagement, accountability, talent development, and succession planning
Maintain strong guest presence, cultivating meaningful relationships, managing feedback, and ensuring personalized, memorable experiences
Uphold the highest standards of safety, security, and regulatory compliance while safeguarding the reputation and assets of the hotel