Groups & Events Coordinator

3w3 weeks ago

Columbia Shipmanagement

CY · Full-time

About this role

This role is responsible for coordinating all aspects of group bookings and onboard events, serving as the primary point of contact for group leaders. Reporting to the Guest Services Manager, the coordinator ensures every group experience is seamless from pre-cruise planning through post-event feedback.

Day-to-day tasks include managing reservations, cabin assignments, and special requests while collaborating with Food & Beverage, Housekeeping, and Entertainment departments. The coordinator handles last-minute changes, distributes welcome packages and event schedules, and monitors group accounts to maintain accuracy.

Working within a dynamic shipboard environment, this role requires close liaison between group clients and multiple ship teams to ensure smooth communication. The coordinator also manages VIP group requests and collects feedback to continually improve service delivery.

This position offers the opportunity to develop expertise in high-stakes event logistics within the cruise industry. The 4-month on/2-month off contract provides a unique work-life rhythm for hospitality professionals seeking adventure at sea.

Requirements

Previous experience in group coordination, event planning, or a similar role, preferably in a cruise or hospitality setting
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to multitask and handle dynamic, fast-paced environments
Proficiency in computer systems, including reservation software
Problem-solving abilities and the ability to work under pressure
Fluency in English and Arabic; additional languages are a plus

Responsibilities

Coordinate all aspects of group bookings, including reservations and onboard activities
Serve as the primary point of contact for group leaders, assisting with inquiries and special requests
Organize and oversee group events, ensuring all logistical details are executed flawlessly
Collaborate with ship departments (Food & Beverage, Housekeeping, Entertainment) to meet group needs
Handle last-minute changes or challenges, providing effective and prompt solutions
Manage VIP group requests, providing enhanced services to high-profile group guests
Maintain accurate records of group activities, requests, and special requirements
Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests