Executive Assistant to the Hotel General Manager

1w1 week ago

Evans Hotels

San Diego, US · Full-time · $52,000 – $60,000

About this role

The Executive Assistant to the Hotel General Manager provides high-level administrative and clerical support to the General Manager and senior leaders at Catamaran Resort Hotel & Spa. This role manages schedules, responds to guest and vendor requests, handles VIP reservations, and ensures smooth executive office operations. Strong organizational, communication, and time management skills are essential, along with discretion and confidentiality.

Daily duties include reading and routing incoming mail, monitoring Medallia guest surveys, and responding on behalf of the General Manager to promoter surveys. Maintain records of returning guest satisfaction recovery stays, notifying departments of stay dates, prior issues, and action items. Issue and track complimentary stay certificates for guest satisfaction, group concessions, or donations.

Compose routine correspondence and emails to guests and vendors, organize file systems, and coordinate meetings while conducting billing research. The Polynesian-themed resort on Mission Bay features 310 rooms, lush gardens, and Oceana Coastal Kitchen. Owned by family-operated Evans Hotels, the environment supports employee well-being through training and community initiatives like beach clean-ups.

Evans Hotels fosters professional growth with hands-on manager training, employee appreciation days, and staff recognition awards. Career advancement opportunities abound in this dedicated team. Volunteer programs enhance community service alongside personal development perks.

Requirements

Strong organizational skills
Strong communication skills
Strong time management skills
Ability to work independently
High degree of discretion and confidentiality
Experience providing administrative support to senior hotel executives
Familiarity with guest relations and hotel operations
Proficiency in handling correspondence and surveys

Responsibilities

Read and route incoming mail; respond as needed to guest inquiries and feedback
Monitor Medallia guest surveys daily and respond on behalf of General Manager to all promoter surveys
Maintain record of returning guest satisfaction recovery stays and notify relevant departments of guest stay dates, prior issues, and action items
Issue and maintain record of all complimentary stay certificates for guest satisfaction, group concessions, or charitable donations
Compose and send routine correspondence and emails to guests and vendors as needed
Organize and maintain file system and file correspondence and other records
Manage General Manager's schedules and coordinate meetings
Handle VIP reservations, billing, and payment research

Benefits

$26.00 - $30.00 Hourly DOE
Earn $1000 for Culinary, Engineering, Housekeeping referrals and $350 for all other roles at Evans Hotels properties
Discounted Hotel Rooms for you, family, and friends
Free Employee Parking and/or discounted MTS Pronto card
Free Meals & Refreshments during working shifts
Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time
Discounts on cell phone bills, shoes, gym memberships, and more