Hotel Night Auditor

16h16 hours ago

Invited

US · Part-time · $35,000 – $45,000

About this role

The Hotel Night Auditor serves as the first point of contact for members and guests at Invited private clubs. This role ensures a smooth and welcoming experience from check-in to check-out while handling reservations and concierge services. The position provides information about club amenities, events, and surrounding attractions.

Daily work includes greeting members and guests with a warm professional demeanor upon arrival and departure. The auditor manages the full check-in and check-out process efficiently and assists with special requests. Maintaining a clean and polished lobby appearance remains a constant priority throughout the shift.

Coordination with housekeeping, maintenance, and other departments addresses guest requests or issues promptly. The role also involves answering and directing phone calls and emails while processing payments and handling billing inquiries. All transactions must stay accurate and complete at all times.

Invited offers opportunities to grow within a large network of country clubs, city clubs, and athletic clubs. Employees attend daily briefings and follow all company policies to support club operations. The dynamic environment encourages initiative in personal and professional development.

Requirements

High school diploma or equivalent.
A minimum of 1 year of experience in the front desk and/or customer service role in a golf and country club or fitness center setting.
Strong interpersonal and communication skills, with a friendly and professional demeanor.
Ability to handle multiple tasks and work effectively in a fast-paced environment.
Proficiency in using office equipment, such as computers, telephones, and reservation systems.
Basic knowledge of club operations and amenities is a plus.

Responsibilities

Greet members and guests with a warm, professional demeanor upon arrival and departure.
Manage the check-in and check-out process for members and guests efficiently.
Assist with special requests, ensuring a positive experience for all members and guests.
Ensure the lobby and front desk area maintain a clean, polished, and professional appearance at all times.
Coordinate with housekeeping, maintenance, and other departments to address guest requests or issues.
Answer and direct phone calls, emails, and other communications to the appropriate departments.
Process payments, handle billing inquiries, and ensure all transactions are accurate and complete.
Report any maintenance or safety issues to the appropriate personnel.