Duty Manager - Part-Time

12h12 hours ago

Accor

Sydney, AU · Full-time · A$60,000 – A$70,000

About this role

We are looking for a motivated and service-driven Duty Manager to join our Front Office leadership team at Hotel Woolstore 1888, part of Accor's Handwritten Collection. This part-time role offers a dynamic mix of front office operations and reservations responsibilities for a hospitality professional who thrives in a fast-paced, guest-first environment.

As a key leader on shift, you will ensure smooth daily operations while supporting the team to deliver exceptional guest experiences from reservation through to departure. You will lead daily hotel operations as shift leader, ensuring seamless service across all guest touchpoints.

Originally built as one of Sydney's historic wool stores, this beautifully restored five-storey sandstone and brick building now features 90 individually designed guestrooms, a celebrated neighbourhood restaurant and bar, and flexible event spaces. As part of Accor's Handwritten Collection, we are passionate about creating memorable, meaningful stays through personalised service and genuine hospitality.

Accor is one of the largest global hospitality businesses, with over 5400 hotels across 110+ countries, offering endless career development opportunities. Benefits include access to global accommodation and F&B discounts, a modern training platform, and recognition of service milestones.

Requirements

2–4 years’ experience in hotel operations with proven leadership capability
A genuine passion for hospitality and delivering exceptional guest experiences
Strong communication skills with the ability to build rapport at all levels
A calm, adaptable, and solutions-focused approach in a fast-paced environment
Working knowledge of hotel systems (Opera Cloud or similar PMS preferred)
Availability to work a rotating roster including evenings, weekends, and public holidays

Responsibilities

Lead daily hotel operations as shift leader, ensuring seamless service across all guest touchpoints
Support, coach, and guide the Front Office team to consistently deliver high standards of hospitality
Manage guest feedback and service recovery with professionalism and care
Oversee reservations, ensuring accuracy and supporting revenue performance
Foster strong communication and collaboration across all departments
Contribute to a positive, engaged, and supportive team culture
Assist with rostering, operational planning, and ongoing team development
Provide flexible support across departments as required to ensure smooth hotel-wide operations

Benefits

Access to global accommodation and F&B discounts
#LearnYourWay with a sophisticated modern training platform featuring a constantly expanding database of free, industry-focused training
Recognition of service anniversaries and Accor Tenure Milestones