Duty Manager - Facilities

12h12 hours ago

JLL

Chennai, IN · Full-time · INR 600,000 – INR 900,000

About this role

As a Duty Manager in our Work Dynamics team, you will be responsible for managing all aspects of day-to-day service delivery during your shift. This role ensures the proper usage and functionality of the technologies implemented at the site, combining world-class services with advisory and technology for our clients.

Your day-to-day involves overseeing Helpdesk and Mailroom operations, Front Office operations, Security operations, and Housekeeping operations. You will provide management advice on escalated issues, ensure immediate response to priority calls, and follow escalation processes to maintain seamless facility operations.

You will work closely with the security assignment manager and housekeeping in-charge to coordinate client and VIP visits, manage vendor performance, and ensure staff adhere to GAP norms. The role requires taking rounds of the front office, lobby area, and restrooms to maintain high standards of housekeeping and upkeep.

This position offers the opportunity to shape a brighter way forward within a global leader in real estate services. JLL is committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Requirements

Experience in helpdesk and front office operations
Client management skills
Ability to coordinate client events
Experience with café operations and day-to-day facility operations
Knowledge of security and housekeeping operations
Ability to manage vendor performance and ensure adherence to GAP norms
Familiarity with EHS practices and PPE implementation
Experience with asset tracking and stakeholder updates

Responsibilities

Provide management advice on Helpdesk/Mailroom for escalated issues during the shift
Ensure immediate response to all priority calls from employees and follow escalation process
Take rounds of front office, lobby area, and rest rooms to ensure high standard of housekeeping and upkeep
Attend shift briefings and ensure security and housekeeping muster and deployment
Manage overall key room, clock room, and time office operations
Ensure weekly training is imparted and staff grooming standards are maintained
Coordinate client and VIP visits with security and housekeeping in-charge
Ensure VMT tool (vendor management tool) is operational and all registers/tools are updated for material movements