Front Desk Agent

3w3 weeks ago

Aspen Skiing Company

Aspen, US · Full-time · $38,000 – $48,000

About this role

The Little Nell, Aspen's only Five-Star, Five-Diamond ski-in/ski-out hotel, seeks a Front Desk Agent to welcome and register guests. This role is central to delivering the personalized service that defines this Relais & Châteaux resort, renowned for its award-winning wine and culinary programs.

Day-to-day, you will coordinate with housekeeping, maintenance, and guest services to fulfill requests, while also recommending restaurants and activities tailored to each guest's interests. Additional duties include maintaining the cash bank, accepting reservations, and assisting with emergency procedures as needed.

You will join a dedicated team at a property with two restaurants, three bars, a wine cellar, and a speakeasy, plus a new spa rooted in 'The Aspen Idea.' The work environment is fast-paced yet collaborative, emphasizing proactive attention to detail and guest satisfaction.

Working at The Little Nell offers exposure to Forbes Five-Star and AAA Five-Diamond standards, providing a foundation for growth in luxury hospitality. The brand's upcoming expansion to Rockefeller Center in 2027 signals exciting opportunities within the company.

Requirements

Attentive, proactive, and dedicated to enhancing the overall guest experience
Prior experience in a luxury hotel or high-end hospitality setting
Strong organizational skills and ability to multitask in a fast-paced environment
Proficiency with hotel property management systems (PMS) and reservation software
Knowledge of Aspen area activities, dining, and attractions to provide local recommendations
Ability to handle cash transactions accurately and maintain a cash bank
Excellent interpersonal skills and a warm, welcoming demeanor

Responsibilities

Welcome guests upon arrival and assign rooms
Provide summary of hotel amenities and services offered
Coordinate with housekeeping, maintenance, and guest services to fulfill guest requests
Recommend restaurants and activities based on guests’ interests and skill levels
Maintain cash bank and perform daily settlement of transactions
Accept reservations, changes, and cancellations
Assist in emergency and security procedures as directed by management