Assistant Operations Manager

3w3 weeks ago

Block 22 LLC

Boise, US · Full-time · $45,760 – $52,000

About this role

Courtyard by Marriott and Block22 Companies are seeking an Assistant Operations Manager to drive seamless daily operations at our downtown Boise hotel. You will assist department leaders in delivering exceptional guest experiences while ensuring strong financial performance.

In this role, you will oversee front desk, bistro, and evening operations, performing hands-on duties such as check-in/out procedures and serving as backup for bistro and front desk staff. You will respond promptly to guest inquiries, resolve complaints, and maintain knowledge of room categories, rates, and local attractions.

You will lead and inspire a team of 1–25 employees, conducting shift briefings, monitoring performance, and fostering a positive environment that emphasizes compliance with Marriott brand standards. Your leadership will help create memorable experiences for every guest.

This position offers the opportunity to grow within a respected hospitality organization, with occasional travel for training or meetings. Successful candidates embody the core values of Teamwork, Respect, Integrity, and Passion while serving and inspiring our community.

Requirements

Minimum of 2+ years experience in hospitality or a customer-focused industry; supervisory experience preferred
Strong communication, organizational, and multitasking skills
Positive attitude, flexible, and team oriented
Proficient in IT; familiarity with Marriott systems (GXP, GPS, Quore) a plus
Ability to stand for extended periods and lift up to 25–40 lbs
TIPS & Serve Safe certifications or willingness to obtain

Responsibilities

Supervise check-in/out procedures and perform front desk agent duties, ensuring accuracy and efficiency
Respond promptly to guest inquiries, resolve complaints, and provide personalized recommendations
Support bistro operations, monitor food quality, cleanliness, and guest satisfaction
Conduct shift briefings and pass-downs; monitor team appearance and performance
Train, motivate, and inspire team members; assist with onboarding and disciplinary actions
Submit nightly reports and communicate feedback to management
Ensure completion of required training programs (e.g., Marriott DLZ, TIPS, Serve Safe) for yourself and team members
Cover MOD (Manager on Duty) shifts as needed and maintain lobby and front desk appearance