Front Desk Agent - Hotels

3w3 weeks ago

Big White Ski Resort

Kelowna, CA · Full-time · C$32,000 – C$38,000

About this role

Big White Ski Resort, located 56 km southeast of Kelowna in British Columbia, is seeking a Front Desk Agent to join our Hotels team for the Winter 2026/27 season. As the face of the resort, you will greet and register guests from around the world while working in a fast-paced, ski-in/ski-out village environment.

Your day-to-day involves conducting guest check-ins and check-outs, making walk-in reservations, processing payments, and running end-of-shift audit reports. You will also answer a high volume of incoming calls, assist guests with questions about mountain events and conditions, and troubleshoot any issues that arise.

You will collaborate closely with departments including Groups, Transportation, Housekeeping, Owner Relations, and Maintenance to ensure a seamless guest experience. The Front Desk is the hub for all property guests, consistently busy with interaction, requiring a professional and energetic approach.

This full-time seasonal role offers the unique opportunity to live and work in one of Canada's most amazing natural settings, with access to 16 lifts, 119 runs, and North America's highest outdoor skating rink. If you are passionate about sharing an authentic Canadian alpine experience, this is your chance to join a team dedicated to going the extra mile for every visitor.

Requirements

Previous front desk or customer service experience
Excellent communication skills
Reliable and responsible
Detail oriented
Professional appearance and manner
100% guest service oriented with excellent people skills
Energetic and upbeat personality contributing to a positive work atmosphere
Ability to work well under pressure in a fast-paced environment, handling high volumes of challenging guest interactions with professionalism

Responsibilities

Conduct Direct, Travel Trade, and Group guest check-ins and check-outs following all correct procedures
Make walk-in reservations ensuring all bookings adhere to Big White Central Reservations payment and cancellation policies
Take cash, credit card, and debit card payments when necessary
Run daily end-of-shift audit reports and complete daily shift audit
Answer and direct a high volume of incoming calls in a professional and consistent manner
Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions
Troubleshoot all guest issues and assist in handling guest complaints
Communicate effectively with all departments, including Groups, Transpo, Housekeeping, Owner Relations, and Maintenance

Benefits

Work and live in a stunning mountain resort environment
Access to Western Canada's largest resort night skiing area and 119 runs
Ski-in/ski-out village with North America's highest outdoor skating rink
Opportunity to be part of a team dedicated to creating memorable alpine experiences