General Manager

3w3 weeks ago

QDOBA

Jackson, US · Full-time · $56,650 – $64,375

About this role

This role is responsible for managing the overall operations of a Qdoba restaurant, using discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. The General Manager focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality.

Day-to-day, you will maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality by responding to guest questions, concerns, and complaints in a timely and professional manner. You will also train, develop, coach, and evaluate employee performance, ensuring systems for training employees are fully implemented and followed.

You will work with the leadership team to meet sales goals, maximize store sales goals versus budget, and oversee increasing catering sales. Managing food and labor costs, monitoring food inventory levels, and ordering product when necessary are key to driving profitable sales growth.

This role offers the opportunity to focus on developing long-term sales growth initiatives and to identify and develop internal candidates for management and Shift Lead positions. You will be responsible for the new hire life cycle including the interview and selection process, helping to reduce turnover and encourage employees to grow with the company.

Requirements

Must be at least 18 years old to remain compliant with state and federal laws
High school diploma or equivalent required
5+ years QSR experience with 2+ years in a leadership position
Excellent prioritization, interpersonal, problem-solving, and collaboration skills
Effective verbal and written communication skills; highly motivated and organized
Demonstrates integrity and ethical behavior
Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train, and motivate employees
Must have a valid driver's license

Responsibilities

Maintain fast, accurate service and provide excellent customer service, responding to guest questions, concerns, and complaints in a timely and professional manner
Train, develop, coach, and evaluate employee performance; ensure systems for training employees are fully implemented and followed
Maximize store sales goals versus budget, including participation in marketing programs
Oversee and partner on increasing catering sales
Train, monitor, and reinforce food safety procedures
Manage food and labor costs, and monitor food inventory levels to order product when necessary
Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations
Identify and develop internal candidates for management and Shift Lead positions