Front Desk Agent

4w4 weeks ago

Davidson Hospitality Group

Kansas City, US · Temporary · $30,000 – $40,000

About this role

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. You will play a pivotal role in ensuring guests feel valued from the moment they arrive.

Provide exceptional customer service while handling guest check-ins and check-outs with accuracy and efficiency. Respond promptly to inquiries, resolve issues with professionalism and empathy, and assist with recommendations on local attractions, dining, and hotel amenities. Maintain a clean front desk and handle cash transactions accurately.

Located in dynamic Kansas City, our Margaritaville-inspired hotel features an outdoor resort-style pool, family-friendly activities, versatile event spaces, and lively restaurants. Collaborate with high-energy team members to deliver seamless experiences amid the city's cultural attractions and events. Embrace the laid-back luxury and Margaritaville state of mind.

Join a rewarding career in hospitality where you make a difference in guests' stays. Become part of the Margaritaville Hotel Kansas City family. Apply now to elevate your career to new heights with a team committed to exceptional service.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction