Hotel Front Desk Agent

3w3 weeks ago

Texas Comptroller of Public Accounts

Austin, US · Full-time · $35,000 – $45,000

About this role

This role serves as a Hotel Front Desk Agent at Camp Mabry Training Site, providing essential guest services to military personnel and visitors. You will be the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience.

Daily tasks include processing reservations, handling guest inquiries, and managing billing and payment transactions. You will also coordinate with housekeeping and maintenance teams to address guest needs and maintain a clean, comfortable environment.

Working within the Texas Military Department, you will join a supportive team dedicated to serving those who serve our state. The position offers a regular, stable schedule in a professional office and administrative support setting.

As a Customer Service Representative IV, you have the opportunity to grow your skills in hospitality and government operations. This role provides a foundation for advancement within state service and the hospitality industry.

Requirements

Experience in customer service, preferably in a hotel or hospitality environment
Ability to operate a computer and learn hotel property management systems
Strong cash handling and basic math skills
Effective verbal communication skills for interacting with guests and team members
Ability to work a flexible schedule including weekends and holidays
High school diploma or equivalent is typically required for this level

Responsibilities

Greet and check in hotel guests upon arrival, verifying reservations and assigning rooms
Process check-outs, including billing and payment collection
Manage reservations, modifications, and cancellations using hotel management software
Answer phone calls and respond to guest inquiries about services, amenities, and local information
Address guest complaints or issues promptly and escalate as needed
Maintain accurate guest records and ensure data privacy
Coordinate with housekeeping and maintenance to fulfill guest requests and room readiness
Handle cash and credit card transactions while following security procedures