Deputy Hotel Manager

3w3 weeks ago

The Aurora Group

Minehead, GB · Full-time · £30,000 – £30,000

About this role

Foxes Hotel at Aurora Foxes is a unique, fully operational hotel where young adults with SEND develop real hospitality, catering and housekeeping skills. Students serve guests, prepare food, and deliver experiences that people pay for and review publicly. The learning is real because the business is real.

Since going live on Booking.com, external bookings and commercial revenue have grown significantly. This growth enriches the quality and authenticity of students' experiences. A thriving hotel means more opportunities, higher standards and richer education.

As Deputy Hotel Manager, support the day-to-day running of Foxes Hotel and ensure exceptional guest experience. Take hands-on leadership confidently in the Hotel Manager’s absence. Oversee guest experience from enquiry to review and support occupancy and bookings including OTA platforms.

Maintain high standards across food, service and accommodation while supervising and training staff. Assist with rota planning and ensure strong compliance across food safety, health & safety and safeguarding. Work closely with Hospitality Programme Lead and SLT for safe, structured vocational learning opportunities.

Embrace the balance of commercial success and educational impact. Deliver what makes Foxes Hotel special through real operations. Benefit from training programmes, career development and Perkbox to stretch your money on essentials.

Requirements

Proven management experience in a hotel or hospitality environment
Experience running a hotel or department independently in a manager’s absence
Strong experience supervising staff, conducting appraisals and delivering training
Strong commercial awareness and understanding of hotel performance
Experience managing OTA platforms, particularly Booking.com
Knowledge of HACCP, food safety legislation, licensing and health & safety compliance
Confident use of EPOS and hotel booking/property management systems
Experience planning and delivering events and functions

Responsibilities

Support the day-to-day running of Foxes Hotel
Lead the hotel confidently in the Hotel Manager’s absence
Oversee guest experience from enquiry to review
Support occupancy and bookings including OTA platforms
Maintain high standards across food, service and accommodation
Supervise and train staff and assist with rota planning
Ensure strong compliance across food safety, health & safety and safeguarding
Work closely with Hospitality Programme Lead and SLT for vocational learning opportunities