Hotel Receptionist Supervisor
4w1 month agoThe Social Hub
Glasgow, GB · Full-time · £25,000 – £35,000
About this role
Come join the future of hospitality and be the new Community Supervisor of our Glasgow location. You’ll make sure each guest has the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and community hosts, supervise every aspect of hotel operations.
Provide a flawless welcome and check-in, awesome service in our restaurant and bars, or chat to make stays unforgettable. You’re at the forefront of guest-facing operations as the hotel’s super-skilled connector. Ensure seamless and smooth running beyond old-school hotels.
TSH is known for being rule breakers in hospitality, offering a fun, creative environment to work, stay, learn and play. We blend hotel stays with student accommodation, gyms, events, rooftop bars, coworking spaces. Located across Europe with global plans ahead.
Work at a dynamic, multi-national company that’s a game-changing innovator. Challenge conventions and define hospitality’s future. Gain the chance to learn, grow and advance in your role.
Requirements
- Flexible, hands-on, motivated and positive approach
- At least 1 year of hotel experience or team leading experience
- Helicopter view to know when and where to best assist the team
- Love responsibility and handle stressful peak periods like a pro
- Good communication skills in English with other languages a bonus
- Hard working, responsible with a “let’s do this!” mentality
- Build, lead and inspire motivated, happy teams
- Legally allowed to work in the UK
Responsibilities
- Supervise and work with front of house staff to assist guests in all needs
- Provide flawless welcome and check-in plus awesome service in restaurant and bars
- Know product offerings and cross-sell to guests
- Handle guest or team questions, complaints and technical issues like a pro
- Keep overview of all hotel happenings and stay cool in sticky situations
- Share TSH-wisdom and assist team members with questions
- Connect as internal TSH networker with guest community to meet their needs
- Spread smiles, good vibes and fun connections for guests and employees
Benefits
- Work at a dynamic, multi-national company that’s a game-changing innovator
- Challenge every convention and define the future of hospitality
- Chance to learn and grow in your role
- Potential for future growth opportunities
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