General Manager

23h23 hours ago

Sienna Senior Living

Surrey, CA · Full-time · C$80,839 – C$101,049

About this role

Join our compassionate team as General Manager at Sienna Senior Living, serving Canada's seniors with comfort, dignity, and respect. This role is the heart of our community, offering an opportunity to lead with purpose and passion.

You will plan, coordinate, direct, and monitor overall operational activities of the residence. Respond promptly to resident and family concerns, mediating satisfactory responses and implementing action plans to avoid recurrence. Ensure site compliance with provincial regulations.

Lead an interdisciplinary team of Managers, Sales Consultants, and Front Line employees. Build a high performing management team and foster positive community partnerships with health providers, business leaders, and civic officials.

Reporting to the Vice President Regional Operations, you will drive a culture that inspires core values – positivity, accountability, community, and caring. This role offers the chance to shape the future of senior care excellence.

Requirements

Bachelor's degree in Business Administration, Hotel Management, or related field
Experience leading interdisciplinary teams in a senior living or hospitality setting
Strong financial acumen with ability to achieve occupancy and net operating income targets
Knowledge of provincial regulations governing senior care
Ability to respond to resident and family concerns with empathy and effective action plans
Proven ability to build community partnerships with health providers and civic officials
Demonstrated commitment to fostering a culture of positivity, accountability, community, and caring

Responsibilities

Build a high performing, strong and effective management team
Lead an interdisciplinary team of Managers, Sales Consultants, and Front Line employees
Plan, coordinate, direct, and monitor the effectiveness of overall operational activities of the residence
Develop short and long term operational plans for efficient operation, including proper delegation and communication of lines of authority
Provide support and direction to the team to achieve targeted occupancy, Net Operating Income, and Operating Margin
Respond promptly to resident and family member concerns, mediating a satisfactory response and implementing an action plan to avoid recurrence
Ensure site level compliance with all applicable provincial regulations
Foster positive community partnerships with health and service providers, business leaders, civic officials, and other community agencies