Store Operations Manager (GM)

19h19 hours ago

Insomnia Cookies

Corpus Christi, US · Full-time · $55,000 – $75,000

About this role

Insomnia Cookies is expanding and seeking a hospitality-focused individual to join our Corpus Christi store as Store Operations Manager (GM). This role offers great training and mentorship, professional growth, and quick advancement opportunities in a fun, entrepreneurial, and rapidly growing company.

In this role, you will hire, coach, and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew, and Delivery Drivers. You will lead service components such as stellar food quality, engaging customer service, employee friendliness, and store cleanliness, while establishing a strong culture of excellence that prioritizes cookie quality and sales performance.

You will manage and audit inventory to maintain proper controls, create and execute fun local marketing drops, and drive in-store recognition programs and contests. The environment is dynamic, with a focus on supporting personal growth and opportunity for all team members.

Insomnia Cookies offers a competitive base salary plus quarterly bonus, comprehensive benefits including medical, dental, vision, and pet insurance, 401K with match, paid vacation and wellness days, enrollment in Cookie College, free cookies, and more. This is a chance to be part of a cult brand that is revolutionizing the cookie game.

Requirements

3+ years of management/leadership experience in a restaurant or retail establishment
Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
Benevolent leadership style with a player-coach mentality
Innate sense of true hospitality and ability to deliver exceptional customer service
Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System
Familiarity with using commercial convection ovens is a plus

Responsibilities

Hire, coach, and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew, and Delivery Drivers
Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness
Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance
Manage and audit inventory to maintain proper controls
Create and execute fun local marketing drops
Create and drive in-store recognition programs and contests

Benefits

Competitive base salary plus quarterly bonus compensation package
$50 per month cellphone data plan stipend
Excellent comprehensive benefits coverage including medical, dental, vision, and pet insurance
401K with contribution match
2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
Enrollment in Cookie College learning/training platform
Free cookies, awesome swag, and more