Front Desk Agent - Part-Time

3w3 weeks ago

1-800-FLOWERS.COM, INC.

Atlanta, US · Part-time · $15 – $18/hr

About this role

This role is the first point of contact for guests at the Indigo Hotel in Atlanta, ensuring a warm and efficient check-in and check-out experience. You will be responsible for managing reservations, posting charges, and handling all front office transactions with accuracy and professionalism.

Day-to-day duties include greeting guests cordially, assisting with pre-registration and room blocking, and processing cash, checks, and credit card payments. You will also handle same-day reservations, follow cancellation procedures, and manage guest requests with a prompt and courteous attitude.

Our team values high work ethic and self-initiative, and we look for individuals who enjoy creating great experiences for our guests. The work environment is fast-paced and collaborative, requiring adaptability to varying schedules that include nights, weekends, and holidays.

This part-time position offers an opportunity to build hospitality skills in a premium boutique hotel setting. You’ll gain hands-on experience with front office systems and guest service excellence while contributing to a passionate team.

Requirements

High work ethic and self-initiative.
Ability to work varying schedules including nights, weekends, and holidays.
Someone who enjoys working as part of a team that provides great experiences for guests.
Professional appearance and courteous demeanor when interacting with guests.
Strong attention to detail for accurate cash handling and reservation management.
Ability to operate front office computer systems and learn new software quickly.
Problem-solving skills to handle guest requests and resolve issues promptly.
Prior customer service or hospitality experience preferred but not required.

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately, and efficiently post all charges to guest accounts.
Maintain complete working knowledge of the Front Office computer system, including all daily transactions.
Accurately manage cash handling, including receiving cash, checks, and credit card information from guests.
Review reservations with special requests and work to block rooms accordingly.
Have working knowledge of hotel rates, discounts, and how to handle each.
Take same-day reservations efficiently, aiming for a 2-minute process, and follow cancellation and relocation procedures.