Front Desk Agent

3w3 weeks ago

Island Hospitality Management

Summerville, US · Full-time · $32,000 – $32,000

About this role

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. This role requires professionalism, courtesy, and outstanding communication skills in a fast-paced environment.

Daily duties include checking guests in and out, processing all payments according to established hotel requirements, and providing information and assistance to guests and vendors. You will also prepare necessary reports during each shift for the management team.

This position requires flexible scheduling availability and the ability to work well in stressful situations. You will work closely with a motivated team, being readily available and approachable while delivering excellent guest service.

Island Hospitality is committed to employee development through a formalized training program that provides a clear path for growth. Team members build on prior experience and find further opportunities by utilizing the tools and resources offered.

Requirements

Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems including anticipating, preventing, identifying, and solving problems
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Ability to stand, sit, or walk for extended periods of time
Flexible scheduling availability including weekends and holidays
Proficient in using hotel property management systems

Responsibilities

Check-in and check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepare all necessary reports during each shift for the management team
Answer incoming calls and direct them appropriately
Maintain guest accounts and ensure accuracy
Coordinate with housekeeping and maintenance for guest requests
Handle guest complaints and resolve issues promptly

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available
Paid Sick and Vacation Time
401(k) Retirement plan - IHM Matches 100% up to 3% of salary plus 50% on the next 2%
Free room nights at our hotels and employee discounts within your hotel brand
Incentive based bonus program
Career growth through in-house training program with a path personalized to your desired goals
Referral bonus program to any of our locations