Front Desk Agent

4w4 weeks ago

CoralTree Hospitality

Vail, US · Temporary · $45,760 – $52,000

About this role

At CoralTree, we serve from the heart – always and in all ways. Our commitment extends to our owners, team members, and guests, striving to make a meaningful difference in every interaction. Team members embody Performance, Integrity, Relationships, Empowerment, Innovation, and Balanced Life.

As a Front Desk Agent at Austria Haus in Vail, you will warmly and enthusiastically greet arriving guests, assisting with check-in and check-out processes. You will ensure they feel comfortable and welcome while providing information about hotel services and amenities. The property is located in the heart of Vail Village.

Create memorable experiences through a warm personality and the ability to relate to both guests and team members. Respond promptly to inquiries, maintaining a personal and welcoming spirit regardless of the time or workload. Take the initiative to resolve guest and owner complaints, fostering loyalty and satisfaction.

Collaborate with team members to communicate guest feedback and needs to staff and management. Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail. Share personal passions and knowledge of hotel services to help guests feel at home.

Requirements

Flexibility to work weekends and holidays
Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred
Passion for serving others and creating exceptional guest experiences
Strong verbal and written English communication abilities, including legible and grammatically correct writing
Capable of handling multiple tasks while ensuring accuracy and detail-oriented service
Driver's license is a plus
Bilingual is a plus

Responsibilities

Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes
Respond promptly to any inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload
Create memorable experiences through a warm personality and the ability to relate to both guests and team members
Take the initiative to resolve guest and owner complaints, fostering loyalty and satisfaction
Share personal passions and knowledge of hotel services and amenities to help guests feel at home
Collaborate with team members to communicate guest feedback and needs to staff and management
Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail

Benefits

Health insurance – two plans available including a Health Savings Account eligible plan
Dental, vision, life and disability insurance
Retirement savings plan with a company match
Employee Assistance Program
Room discounts for all team members, as well as for their friends and family immediately upon hire
Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment
Paid time off and paid sick leave