General Manager

1w1 week ago

Oliver & Bonacini Hospitality

Toronto, CA · Full-time · C$70,000 – C$77,000

About this role

Welcome to National Toronto, bringing Calgary's established venue to the city with a curated food and drink menu, arcade games, and vibrant bowling alley. The General Manager is accountable for overall performance as a strategic business partner driving company goals. Superior leadership and forward-thinking planning ensure guest experiences exceed expectations.

Lead teams to deliver responsive, friendly service while ensuring training from Head Office is attended. Execute operational strategies with senior leadership, achieve sales and quality objectives, and handle hiring and marketing activities. Administrate cash handling, financial statements, and compliance with Employment Standards Act.

Cultivate a fun, engaging work environment compliant with local laws and Health & Safety programs. Continually develop staff through training, performance feedback, and professional upskilling. Foster venue participation in cross-venue Health & Safety Committee with salaried and hourly representatives.

Join one of Canada’s leading hospitality companies with exciting internal career opportunities. Access professional development fund, RRSP matching, and employee referral program. Benefit from comprehensive perks supporting work-life balance and growth.

Requirements

Superior leadership to cultivate fun, engaging work environment
Critical forward-thinking planning ability
Strong decision-making skills
Passion for delivering continual training and coaching
Knowledge of local laws and Employment Standards Act
Expertise in financial reconciliation and reporting
Experience driving sales, service, and operational results in hospitality venues
Ability to collaborate with Business Development, Events, and Marketing teams

Responsibilities

Ensure all team members are trained to anticipate guests’ needs and deliver responsive, friendly, courteous service
Administer learning, development, and training from Head Office departments
Develop and upskill staff through ongoing training programs and performance feedback
Ensure active participation in company Health & Safety Program with venue representatives on cross-venue committee
Achieve objectives in sales, service, quality, facility appearance, sanitation, and cleanliness
Conduct quality control for food and beverage preparation and service to standards
Develop and execute operational strategies with senior leadership and Back of House team
Make hiring, onboarding, succession planning, and termination decisions per policies

Benefits

Annual salary + gratuities
Paid vacation, sick, and personal days
Comprehensive health, dental, and vision benefits with enhanced mental health coverage
Dining allowance and clothing allowance
Discounted gym membership
Access to employee assistance program
50% dining discount at all Concorde/Well and O&B restaurants for you and up to three guests
RRSP matching