Complex Hotel General Manager

AC Hotel Boston North & Dual Brand TownePlace Suites/Fairfield Boston Medford, Colwen Hotels properties, seek a dynamic hands-on, passionate, results-driven Complex Hotel General Manager. This role manages all day-to-day hotel operations, provides impactful leadership, drives exceptional guest service, and ensures superior guest satisfaction. It emphasizes quality assurance, associate development, fiscal responsibility, and strong knowledge of financial statements.

The Complex Hotel General Manager will roll up sleeves and work in all departments when necessary to support and lead the team. This is not a manage-from-the-office opportunity but requires direct involvement in Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales. Daily walkthroughs monitor cleanliness, product quality, and service standards.

Colwen Hotels builds on hard work, character, and authenticity while cultivating ideas to enrich guest experiences. The company fosters a respectful, professional, engaging work culture through hiring, training, and associate engagement initiatives. Strong relationships with local market partners and the community are essential.

With 40+ hotels across 9 states and continued growth, Colwen offers exciting career advancement opportunities. Associates benefit from training programs and a project pipeline supporting professional development. Join a forward-thinking hospitality group valuing leadership, innovation, and exceptional service.