Complex Hotel General Manager

1w1 week ago

Colwen Hotels

Medford, US · Full-time · $175,000 – $250,000

About this role

AC Hotel Boston North & Dual Brand TownePlace Suites/Fairfield Boston Medford, Colwen Hotels properties, seek a dynamic hands-on, passionate, results-driven Complex Hotel General Manager. This role manages all day-to-day hotel operations, provides impactful leadership, drives exceptional guest service, and ensures superior guest satisfaction. It emphasizes quality assurance, associate development, fiscal responsibility, and strong knowledge of financial statements.

The Complex Hotel General Manager will roll up sleeves and work in all departments when necessary to support and lead the team. This is not a manage-from-the-office opportunity but requires direct involvement in Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales. Daily walkthroughs monitor cleanliness, product quality, and service standards.

Colwen Hotels builds on hard work, character, and authenticity while cultivating ideas to enrich guest experiences. The company fosters a respectful, professional, engaging work culture through hiring, training, and associate engagement initiatives. Strong relationships with local market partners and the community are essential.

With 40+ hotels across 9 states and continued growth, Colwen offers exciting career advancement opportunities. Associates benefit from training programs and a project pipeline supporting professional development. Join a forward-thinking hospitality group valuing leadership, innovation, and exceptional service.

Requirements

5+ years of experience as a Hotel General Manager
Marriott Brand experience highly desired
Excellent communication and leadership skills
Solid knowledge of food & beverage operations
Detail-oriented, organized, and results-driven
Creative problem-solver who can multitask under pressure

Responsibilities

Oversee daily hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales
Develop and execute short- and long-term business plans and budgets
Collaborate on sales, marketing, and revenue optimization strategies
Build and maintain strong relationships with local market partners and the surrounding community
Hire, train, and develop team members while fostering a respectful, professional, and engaging work culture
Drive associate engagement and recognition initiatives
Monitor hotel cleanliness, product quality, and service standards through daily walkthroughs
Ensure compliance with brand and Colwen Hotels standards as well as internal financial controls