Operations Manager

3w3 weeks ago

Malibu Jack's

Lexington, US · Full-time · $45,000 – $55,000

About this role

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees at Malibu Jack's in Lexington, KY. This role is integral to maintaining a fun, efficient, and safe working environment while contributing to our vision of creating a top-tier entertainment experience for families of all ages.

Day-to-day, you will supervise a diverse team of 15-50+ employees, ensuring efficient daily operations and maintaining accurate records of employee attendance. You'll conduct periodic checks on attraction operators to ensure accurate and safe operation, and train and communicate with Shift Lead and Front Desk Lead positions daily.

As part of Five Star Parks & Attractions, a leader in the amusement and hospitality industry, you'll help create unforgettable moments for families, friends, and coworkers. We bring energy to both indoor and outdoor family entertainment centers, delivering experiences that people remember long after they leave.

We offer more than a job—we offer a place to belong. Whether you're building a long-term career or seeking a flexible role, there's a spot for you here. Every day makes an impact in a fun, growth-oriented environment where your leadership matters.

Requirements

Must be at least 21 years of age
Must have a high school diploma or GED; or equivalent combination of relevant education and experience
Must have at least one year of management or supervisory experience
Experience in Restaurant/Food & Beverage Management is required
Must be able to work weekends and holidays and up to 45 hours per week, available every weekend
Able to stand for long periods of time and lift 39lbs unaided
Valid driver's license required and authorized to work in the United States
Strong teamwork ethic, attention to detail, passion for exceptional customer service, and leadership skills

Responsibilities

Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations
Maintain accurate records of employee attendance on a daily basis
Conduct periodic checks on attraction operators to ensure accurate and safe operation of attractions
Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis
Proficiently operate all attractions and maintain day-to-day notes on staff performance
Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities
Be on call for special projects or holidays and oversee specific roles like scheduling, redemption, or cleaning supplies