Assistant General Manager

19h19 hours ago

Resolute Road Hospitality

Tigard, US · Full-time · $50,000 – $60,000

About this role

At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. The Hampton Inn & Suites in Tigard, Oregon is looking to add to our hospitality family, centrally located between Lake Oswego, Beaverton, and Portland.

As the Assistant General Manager, you'll help lead daily operations with a focus on guest satisfaction, team development, and operational excellence. You'll oversee housekeeping, maintenance, sales, and front desk departments while ensuring compliance with brand standards and our unique culture.

You'll partner with the General Manager to set clear goals and expectations, lead by example, and create a workplace where team members feel appreciated and inspired. This role is ideal for someone who leads with integrity, thrives on being better every day, and believes we are stronger together.

With a growing national footprint, Resolute Road Hospitality offers dynamic opportunities for professionals ready to grow. Join us on the road ahead and help us create exceptional experiences for guests and team members alike.

Requirements

Deep understanding of hotel operations and hospitality trends
Proficiency in labor analysis, financial management, and revenue strategies
Strong knowledge of sales processes and market dynamics
Advanced communication, organizational, and decision-making skills
Proficiency in Microsoft Office and property management systems
Experience with brand systems preferred
Ability to coach, mentor, and hold teams accountable
Strong problem-solving mindset and adaptability

Responsibilities

Oversee daily operations of housekeeping, maintenance, sales, and front desk departments
Ensure compliance with brand standards while maintaining Resolute Road Hospitality's unique culture
Lead with integrity, empathy, and accountability to build a culture of service excellence and teamwork
Partner with the General Manager to set and communicate clear goals and expectations
Monitor and optimize property performance metrics, including labor and expense controls
Support strategic business plans to drive revenue, profitability, and guest satisfaction
Recruit, hire, and train top talent with a focus on culture fit and growth potential
Respond to guest and employee feedback with professionalism and care