Guest Service Agent

19h19 hours ago

Drury Hotels

Florence, US · Part-time · $34,000 – $34,000

About this role

You belong at Drury Hotels. As a Guest Service Agent, you will serve as the happy, helpful face of our hotel to guests entering and departing our front door. This role is about more than just a job—it's about finding a place where you truly belong and making a difference every day.

Your day-to-day involves assisting guests in a friendly, efficient, courteous, and professional manner. You will perform front desk functions including checking guests in and out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving problems. You will also assist with breakfast and the 5:30 p.m. Kickback service, which may include food preparation, setup, guest service, and cleanup.

At Drury Hotels, you will present and maintain a high standard of integrity, service, and hospitality to promote our culture to customers and co-workers. We seek friendly, highly organized communicators and multitaskers who can ensure an exceptional guest experience with a +1 Service attitude.

We invest in your growth with mentorship, cross-training, development plans, and management training—over 200 internal promotions this year. You will be valued for what you do and who you are, with a quarterly bonus opportunity of up to $3,200 annually and a comprehensive benefits package.

Requirements

Warm and friendly manner in relating to and interacting with the public.
Demonstrated attention to detail while handling multiple tasks simultaneously.
Familiarity with handling money, making change, and using office machines in day-to-day activities.
Ability to speak and receive direction (written and verbal) in English.
Willingness and ability to work alone as scheduled.

Responsibilities

Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk functions including checking guests in and out, promoting company programs, maintaining guest records, and cash handling.
Monitor guest satisfaction and resolve problems as they arise.
Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service, and cleanup.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture.
Ensure an exceptional guest experience by providing courteous, friendly service with a +1 Service attitude.

Benefits

Quarterly bonus opportunity of up to $3,200 annually (separate from base salary).
Flexible scheduling and paid time off.
Hotel discounts and free room nights.
Mentorship, cross-training, development plans, and management training with over 200 internal promotions this year.
Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
Company-matched 401(k) retirement plan.
Award-winning workplace ranked among Newsweek's America's Greatest Workplaces 2025.