Guest Service Representative
23h23 hours agoSchulte Hospitality Group
Auburn Hills, US · Full-time · $28,000 – $35,000
About this role
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. Our mission is to exude hospitality, be respectful and authentic, and prioritize the needs of our guests and colleagues above our own.
In this role, you will greet guests as they arrive, focusing on personal recognition and creating a welcoming atmosphere. You will review arrival lists daily and assist in preparing and assembling welcome amenities for VIPs and other guests.
We are passionate hoteliers eager to add like-minded people to our rapidly growing team. SHG is an organization whose success is rooted in its service culture, and we are committed to an inclusive, employee-focused workplace that invests in your development.
When you join SHG, you will be part of a team that is engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people, and we provide a rewarding, fun, and flexible work environment designed to encourage and promote career growth within the company.
Requirements
- Previous experience in a hotel front desk or guest service role preferred
- Ability to work a flexible schedule including weekends and holidays
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficiency with property management software (e.g., Opera, PMS)
- Professional appearance and demeanor
- Ability to stand for extended periods and lift up to 25 pounds
Responsibilities
- Greet guests as they arrive, focusing on personal recognition
- Review arrival lists daily and assist in preparing and assembling welcome amenities
- Escort VIPs to their rooms and ensure a seamless check-in experience
- Respond to guest inquiries and requests promptly and courteously
- Process check-ins and check-outs accurately using the property management system
- Coordinate with housekeeping and maintenance to address guest needs
- Maintain a clean and organized front desk area
Benefits
- Work Today, Get Paid today with Daily Pay
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off and Holiday Pay
- Pet Insurance
- Employee Assistance Program
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