Guest Service Representative - Part-Time

6w1 month ago

Schulte Hospitality Group

Auburn Hills, US · Part-time · $24,000 – $30,000

About this role

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. We are passionate hoteliers eager to add like-minded people to our rapidly growing organization.

In this role, you will greet guests as they arrive, focusing on personal recognition, and review arrival lists daily to assist in preparing and assembling welcome amenities. You will also escort VIPs to their rooms, ensuring a warm and memorable experience from the moment they step through the door.

Our success is rooted in a service culture that prioritizes the needs of our internal and external stakeholders above our own. We are committed to an inclusive, employee-focused workplace where you can feel engaged, empowered, and excited to grow with us.

We believe our greatest and most valuable asset is our people, and we provide a rewarding, fun, and flexible work environment. Our atmosphere is designed to encourage and promote career growth within the company, with a robust benefit package to support you.

Requirements

Dynamic and service-oriented personality
Ability to prioritize the needs of guests and team members
Strong attention to detail for reviewing arrival lists and preparing amenities
Comfortable with technology and property management systems
Flexibility to work a part-time schedule including weekends and holidays
Previous hospitality or front desk experience preferred but not required

Responsibilities

Greet guests as they arrive, focusing on personal recognition
Review arrival lists daily and assist in preparing and assembling welcome amenities
Escort VIPs to their rooms and ensure a smooth check-in process
Respond to guest inquiries and requests with a service-oriented attitude
Process reservations, check-ins, and check-outs accurately using the property management system
Maintain a clean and organized front desk area and lobby
Communicate effectively with housekeeping and maintenance teams to address guest needs

Benefits

Work Today, Get Paid today with Daily Pay
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off and Holiday Pay
Pet Insurance and Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships and more