Guest Service Agent - Part-Time

The Guest Services Agent serves as the first point of contact, representing the Sonesta brand as all guests enter the hotel. This role is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.

Day-to-day duties include registering guests, issuing room keys, and providing information on hotel services and room location. The GSA accurately processes all cash and credit card transactions, maintains security of guest information, and answers phones in a prompt and courteous manner.

The GSA also books guest reservations, processes cancellations and revisions, and up-sells rooms to maximize revenue. They service the shoppe and the pour, ensuring guests receive the service and products offered by the hotel. Promote teamwork through daily communication with other shifts and departmental management.

Sonesta International Hotels is the 8th largest hotel company in the U.S. and growing fast, offering a diverse portfolio of properties. Driven by the human side of hospitality, the company delivers service with passion and loyalty with purpose.

As part of the Sonesta team, you will be part of a culture that values quality, value, and amazing hospitality for every guest, every stay. This role provides an opportunity to thrive in a dynamic environment.