About this role
The Events Coordinator at Hyatt Regency O'Hare Chicago plays an important role in the overall success of our events team. The ideal candidate will have the ability to connect with people in a meaningful way and a hands-on approach that contributes to satisfied and loyal clients.
Day-to-day responsibilities include responding to group inquiries, blocking groups in hotel systems, and preparing and showing rooms to walk-in clients. You will also create and distribute flyers for special events, oversee group blocks and rooming lists, and route billing and payments.
This role works closely with revenue management and sales teams, preparing reports and assisting with scheduling and servicing meeting rooms. The team is committed to working together to create a welcoming environment for guests and an effective, positive workplace.
MCR's standard is to provide clean, friendly, well-organized and safe hotels for our guests. As part of this team, you will contribute to happy guests, spotless cleanliness, product consistency and quality, and strong teamwork.
Requirements
- Must have a positive attitude and willingness to learn
- Sales experience in hospitality or in a related field
- Possess highly developed verbal and written communication skills
- Ability to influence others, negotiate, provide friendly service and possess professional selling skills
- Must be able to work independently and simultaneously manage multiple tasks
- Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills
Responsibilities
- Respond to group inquiries and other requests in a timely manner
- Block groups in hotel systems
- Prepare, show rooms, and give tours to walk-in clients
- Create and distribute flyers for special events
- Oversee group blocks and rooming lists, ensuring accuracy using our reservation system
- Route billing, payments, etc.
- Prepare reports for revenue management and sales teams
- Assist with scheduling and servicing meeting rooms as needed
Benefits
- Work with a collaborative team committed to creating a welcoming environment
- Opportunity to contribute to guest satisfaction scores and hotel success
- Hands-on role with exposure to revenue management and sales teams
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