Housekeeping Supervisor

3w3 weeks ago

Tamarack Resort

US · Full-time · $35,000 – $45,000

About this role

A Housekeeping Supervisor is responsible for ensuring that the standards of cleanliness are met. They assign tasks, inspect work to ensure it's up to standard, and provide training on how to best handle customers' requests.

Day-to-day duties include monitoring payroll, productivity, purchases, supplies, and linen costs. The supervisor makes decisions and corrective measures as required, and takes responsibility for all contracts being correct and up-to-date.

Working at Tamarack is an incredibly rewarding and magical experience in a beautiful mountain environment. The resort is passionate about guest service and delivering memorable experiences to all who enjoy Tamarack.

The supervisor establishes departmental goals and structure for continuous improvement, and is actively involved in recruitment and selection of the Rooms and Hospitality Team. They provide hands-on guidance, support, coaching, and mentoring to departmental employees.

Requirements

Proven working experience as a housekeeper.
Knowledge of cleaning chemicals and supplies.
Integrity and ability to work independently.
Good communication skills with excellent self-discipline and patience.
Fast pace worker and work well with others.
Microsoft Applications.
2-3 years of experience in the field.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Responsibilities

Monitor payroll, productivity, purchases, supplies, linen costs, housekeeping contract costs and all other associated expenses.
Establish standards of service, monitor schedules, develop check-lists and perform hands-on visual inspections of homes.
Address guest/homeowner complaints or questions and provide solutions and follow up through frequent telephoning and written communication.
Actively involved in the recruitment and selection of the Rooms and Hospitality Team.
Provide hands-on guidance, support, direction, coaching and mentoring to departmental employees.
Conduct and provide final approval on all performance and wage reviews; hold regular departmental staff and quality control meetings including regular one on one’s.
Take responsibility for employee and daily work schedules; ensure the completion of adequate orientation and safety training for the department.
Establish quality control measures in each area: daily operations, office functions, room cleaning, laundry and common areas.