General Manager

3w3 weeks ago

Scratch Restaurants Group

Austin, US · Full-time · $75,000 – $95,000

About this role

Scratch Restaurants Group is seeking an experienced fine dining General Manager to lead a new project in Downtown Austin. This dynamic role requires a leader with strong hospitality acumen and a passion for delivering refined yet approachable service.

Day-to-day responsibilities include overseeing all operations, setting elevated service standards, and managing guest correspondences and reservations. The General Manager will take full ownership of site performance, driving sales while ensuring seamless dining experiences and promptly resolving guest issues.

This hands-on leader will collaborate with culinary leadership on menu execution and presentation, while fostering a positive, accountable team culture. The role also involves managing staff performance, attendance, and engagement to align with the brand's high standards.

Financial oversight is key, including budgeting, cost control, payroll submission, and inventory management. The General Manager will work closely with the corporate event coordinator to execute private and community events seamlessly, maintaining a professional restaurant image and compliance with health regulations.

Requirements

Proven experience in fine dining restaurants with a deep understanding of hospitality, guest engagement, and service standards
Highly organized, financially fluent, and proficient in hospitality systems and technology
Experience independently leading, mentoring, and managing a team
Passion for hospitality and the ability to provide thoughtful, accurate, and precise service while creating lasting memories for guests
Displays technology capacity including phones, computers, apps, software, printers, wifi routers, music systems, and security systems
Strong food, beverage, and service knowledge aligned with elevated fine dining standards
Open full-time availability to work nights and weekends, including holidays from 1pm to close; overtime may be required
Possess legal ability to work with alcohol including valid all state/locally required alcohol certifications

Responsibilities

Lead all day-to-day operations
Set and maintain elevated standards of service and professionalism to ensure exceptional guest experiences
Assist with guest correspondences and coordinate with Host/Maitre D team to manage reservations pre- and post-arrival
Take full ownership of site performance and reputation by driving sales and ensuring seamless guest dining experiences
Collaborate with culinary leadership on menu execution, presentation, and guest experience
Manage staff performance, attendance, and team engagement while fostering a positive, accountable, brand-aligned culture
Monitor budgeting activities, control costs, and analyze financial reports to meet business goals
Oversee and submit finalized payroll and supporting documentation, and manage all FOH inventories