Lodge Host (Front Desk Agent)

3w3 weeks ago

Auberge Collection

Santa Fe, US · Full-time · $32,000 – $40,000

About this role

We are seeking a warm, professional, and guest-focused Lodge Host to serve as the welcoming face and voice of our historic Santa Fe landmark. As the first point of contact for our guests, you will set the tone for an exceptional stay through outstanding customer service, attention to detail, and a genuine hospitality mindset.

In this role, you will help create memorable guest experiences from arrival to departure by ensuring every interaction is seamless, professional, and welcoming. You will manage smooth check-in and check-out processes, handle room reservations, and communicate special requests to relevant departments.

You will serve as a central communication point between guests and hotel departments, delivering exceptional customer service by promptly addressing inquiries, concerns, and requests. Our team values a crafted approach to luxury, bringing the soul of the locale to life through gracious yet unobtrusive service.

This role offers the opportunity to grow within a portfolio of extraordinary hotels, resorts, residences, and private clubs across three continents. Join us in creating unforgettable stories in one of the world's most desirable destinations.

Requirements

1 year in a similar role
Strong interpersonal and communication skills
Ability to handle multiple tasks efficiently
Familiarity with hotel management systems and basic computer skills
Warm, professional, and guest-focused demeanor
Genuine hospitality mindset with attention to detail

Responsibilities

Greet guests upon arrival and provide a warm, professional welcome
Manage smooth check-in and check-out processes
Handle room reservations, confirm guest information, assign rooms, and communicate special requests or accommodations to relevant departments
Provide accurate information regarding hotel services, amenities, and policies
Deliver exceptional customer service by promptly and professionally addressing guest inquiries, concerns, and requests
Process payments and handle financial transactions accurately, including cash handling and coordination with accounting
Serve as a central communication point between guests and hotel departments
Maintain accurate records of guest interactions, requests, and transactions

Benefits

Equal Opportunity Employer, M/F/D/V
Compliance with applicable state and local non-discrimination laws
Opportunity to work in a historic Santa Fe landmark with rich Southwestern heritage