Fleet Traveling Hotel General Manager

1w1 week ago

Princess

Temporary · $150,000 – $220,000

About this role

The Fleet Traveling Hotel General Manager is a critical shipboard leadership role responsible for supporting, developing, and elevating the performance of Hotel General Managers and Associate Hotel General Managers across the fleet. This position ensures consistent delivery of an exceptional guest experience aligned with Princess MedallionClass technology, brand standards, corporate culture, and shared purpose. It involves global travel to ships for hands-on oversight.

Daily efforts focus on monitoring Net Promoter Score performance and providing strategic guidance to elevate guest satisfaction. Maintain a high onboard presence by actively interacting with guests and teammates to address issues impacting the experience. Collaborate with shipboard and shoreside leaders to share best practices and drive continuous improvement.

Work within a dynamic team environment on Princess Cruises' fleet of Love Boats, hailing from over 60 countries. Promote visible, engaged leadership encouraging officer involvement at all levels. Review guest service trends and post-cruise complaints to identify opportunity areas with hotel leadership.

Join the Princess Family for a truly adventurous career with excellent incentives and ports of call that leave you breathless. Enjoy extensive professional development and recreational programs. Experience unlimited opportunities for growth while helping guests create lifetime memories through authentic service.

Requirements

Proven shipboard leadership experience in hotel operations on cruise vessels
Deep knowledge of guest experience metrics including Net Promoter Score
Expertise in Princess MedallionClass technology and applications
Strong background in hospitality service excellence and brand standards
Ability to travel globally across the fleet supporting multiple ships
Experience mentoring senior hotel management teams
Familiarity with cruise revenue optimization and operational checklists
Track record of driving continuous improvement in guest services

Responsibilities

Monitor and evaluate Net Promoter Score performance across ships and provide strategic guidance to hotel leadership teams
Ensure shipboard teams fully utilize Princess MedallionClass products, services, and applications
Mentor and assess hotel leadership teams to strengthen accountability and service delivery
Maintain a high onboard presence interacting with guests and teammates to address issues
Conduct comprehensive reviews of product delivery, service, and revenue performance on under-performing vessels
Evaluate performance of Hotel General Managers and Associate Hotel General Managers with feedback
Temporarily assume duties of a Hotel General Manager when required
Lead daily meetings with hotel leadership during ship visits to address findings and action plans